Terms & Conditions
General
1. This website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this website constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice. You agree to click on the links to and familiarize yourself with the Terms of Use and other terms and guidelines found throughout this website and abide by them if you choose to use the sites, pages or services to which they apply. Further more you shall be liable to comply with all the Terms and Conditions of Pioneer Personalized Holidays.
2. As a condition of your use of this website, you warrant to Pioneer Personalized Holidays that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
3. All trips and prices shown are subject to availability and possible change without notice.
4. Itineraries may differ from advertised due to circumstances beyond our control.
Insurance
1. Travelers are strongly advised to ensure that they have comprehensive Travel Insurance Coverage (including cancellation, personal injury, medical expenses, loss of luggage, flight delay etc) during their travel.
2. Pioneer Personalized Holidays is not responsible for the insurance policy of the clients. Pioneer Personalized Holidays will not be liable for expenses arising out of cancellation, injury, medical expenses, death etc.
Booking & Payment Policy
1. 25% of the tour expenses is to be deposited with Pioneer Personalized Holidays at the time of booking. This deposit along with a letter from Pioneer Personalized Holidays on receipt of such an amount will be considered the confirmation of the booking.
2. The full payment for the tour needs to be paid 60 days prior to start of our service
3. Full payments are required in advance in certain cases such as special train journeys, hotel or resort bookings during peak season (Christmas and New Year for example).
Cancellation & Refund policy
1. Cancellations will be subject to cancellation charges.
2. Cancellations have to be intimated to Pioneer Personalized Holidays in writing.
3. Deposit of 15% is not refundable on cancellation.
4. Cancellation between 60 to 45 days prior to start of our service will be charged 25% of tour expenses.
5. Cancellation between 45 and 30 days prior to start of our service will be charged 50% of tour expenses.
6. Cancellations between 30 days to 20 days of start of our service will be charged 75% of the tour expenses.
7. Cancellations from 20 days to the day of start of our service will be charged 100% of the tour expenses.
8. Cancellation by Pioneer Personalized Holidays due to unforeseen eventualities of disaster, war, riots, political or industrial unrest like Airline operators strike or any other force majeure (forces outside our control), it may be necessary to cancel the tour in the best interests of our clients. In such an eventuality our clients will be informed as soon as possible. The expenses borne by the clients will be refunded in full. We will also provide you with an alternate set of tour dates.
9. Pioneer Personalized Holidays does not own places of accommodation (hotels, resorts) for its clients. While we do exert influence for the service providers to adhere to the utmost quality, the ultimate responsibility for the service is with the Hotels themselves.
10. Pioneer Personalized Holidays will not refund the booking amount for entry refused due to VISA or health factors, such cancellations will be guided by the cancellation policy.
11. For unused hotel accommodation, chartered accommodation and missed meals etc, we do not bear any responsibility or refund. In case you cancel a trip after its commencement, the refund would be restricted to a limited amount depending on the cancellation policies of the hotels we patronize Full cancellations are applicable in certain cases such as special train journeys, hotel or resort bookings during peak season and high occupancy dates.
Our Liabilities & Limitations
Pioneer Personalized Holidays acts in the capacity of an agent for the hotels, airlines, transporters, railways and contractors providing other services. All contracts and tickets, exchange orders and receipts issued by us are subject to the terms and conditions under which they provide these services. We shall not be held responsible for any delays or alterations in the program or any expenses incurred directly or indirectly due to flight cancellations, natural hazards, and breakdown of transport, accidents, breakdown of machinery or equipment, weather, illness, political closures, landslides or any untoward incidents. We shall not be held responsible for any loss, damage or injury to a person, property or otherwise in connection with accommodation, transportation or other services, directly or indirectly resulting from an act of God, fire, danger, accident, strikes, civil disturbances, war, custom or medical department regulations, defaults or any other conditions beyond our control. We do not have insurance policies covering the expenses for sickness, accident, and losses due to theft or any other reason. Visitors are advised to seek such insurance arrangements in their home countries. Also, all personal property and baggage at all times is at the client's risk.
